- Terms & Privacy Policy -

Terms & Conditions

1. Introduction

Welcome to Zona Dieci. By accessing our website and purchasing our products, you agree to the following terms and conditions.

2. Products & Orders

  • We strive to ensure all product descriptions, images, and prices are accurate, but errors may occur.

  • Orders are subject to availability. If an item is out of stock, we will notify you and offer alternatives or a refund.

3. Pricing & Payments

  • All prices are listed in £ (Great British pounds) and may be subject to taxes and shipping fees.

  • We accept major credit/debit cards, PayPal, and other secure payment options.

  • Payments are processed securely, and we do not store your card details.

4. Shipping & Delivery

  • We ship to the UK only. Estimated delivery times vary by location.

  • Zona Dieci is not responsible for delays due to customs, shipping carriers, or unforeseen circumstances.

  • Customers are responsible for providing accurate shipping details.

5. Returns & Exchanges

  • We accept returns within 14 days of purchase, provided the item is unused and in original packaging.

  • Customers are responsible for return shipping costs unless the product is defective.

  • Refunds are processed within 7-10 business days after receiving the returned item.

6. Intellectual Property

  • All content on this website, including logos, images, and text, is owned by Zona Dieci and may not be used without permission.

7. Limitation of Liability

  • Zona Dieci is not liable for any indirect, incidental, or consequential damages resulting from the use of our products.

8. Changes to Terms

  • We reserve the right to update these terms at any time. Customers will be notified of significant changes.

Privacy Policy

1. Information We Collect

  • Personal details (name, email, address) when you make a purchase or sign up for our newsletter.

  • Payment information (securely processed and not stored by us).

  • Website usage data (via cookies and analytics).

2. How We Use Your Information

  • To process and deliver your orders.

  • To send updates, promotions, or important notices (you can opt out anytime).

  • To improve our website and customer experience.

3. Data Security

  • We use encrypted technology to protect your personal information.

  • We do not sell or share your data with third parties, except for trusted partners involved in processing payments or shipping.

4. Cookies & Tracking

  • Our website uses cookies to enhance user experience and analyse site traffic. You can disable cookies in your browser settings.

5. Your Rights

  • You have the right to access, update, or request deletion of your personal data.

  • To make a request, contact us at info@zonadieci.com.

6. Policy Updates

  • We may update this policy from time to time. Any significant changes will be communicated on our website.